REFUND , CANCELLATION
We follow a strict but fair 5-day return policy. Please read carefully before placing an order.
✅ Eligibility for Return / Refund
A return or refund will be approved ONLY IF:
The return request is raised within 5 days of product delivery
A clear unedited video proof is shared showing:
Outer packaging
Inner packaging
Product clearly visible
The video must be recorded while opening the parcel for the first time
📌 Refund / Resend Will Be Issued ONLY In These Cases
1️⃣ Wrong Product / Size / Style Received
Video proof is mandatory
You may choose:
Free replacement (delivery: 5–9 business days), OR
Full refund to the original payment method
2️⃣ Damaged Product Received
Damage must be clearly visible in the opening video
You may choose:
Free replacement (delivery: 5–9 business days), OR
Full refund to the original payment method
3️⃣ Order Lost in Transit
If confirmed lost by courier partner
You may choose:
Free replacement, OR
Full refund
⏳ Delayed Orders
If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.):
A compensation store credit will be issued as a coupon code
Cash refunds will NOT be provided for delays
❌ Non-Returnable / Non-Refundable Cases
We do NOT accept returns or refunds if:
Request is made after 5 days of delivery
No video proof is provided
Video is edited, cut, or unclear
Customer ordered the wrong product/size themselves
Minor color difference due to lighting or screen resolution
Product is returned due to:
Incorrect address
Consignee not available
Refusal to accept delivery
📦 In such cases, reshipping charges must be paid by the customer.
🚫 Cancellation Policy
Orders cannot be cancelled once shipped
Cancellation requests before shipping may be accepted at our discretion